Hearing Aid Maintenance And Care

Phonak Hearing Aids

✓ Changing Filters

Filters, also known as wax guards, act as a shield for your hearing aid's sensitive speaker, protecting it from earwax, dust, and moisture. By preventing dirt from clogging the sound outlet, they help keep your audio crisp and clear. Without a filter, debris can negatively affect performance or even damage the unit.

We recommend changing the filters every 2–3 weeks, or sooner if you notice a drop in volume or clarity. Check out the video below to see just how easy it is to replace them. You can buy filters for the Phonak Infinio and Sphere Infinio here. 

Filter replacement for Phonak Audéo Infinio and Infinio Sphere

Filter replacement for Phonak Audéo Lumity and Paradise

✓ Cleaning

Cleaning the Exterior
Simply wipe the surface of your hearing aids with a soft, dry cloth to clear away any dirt or moisture. Always ensure your hands are clean and dry before touching your hearing aids. Important: Never rinse your hearing aid under running water or clean it with harsh chemicals or detergents. 

Cleaning Speakers and Domes
To remove dirt and moisture, simply wipe the speakers with an alcohol-based or antibacterial cleaning wipe. You can also use an antibacterial cleaning spray to moisten the wipe. Important: Never hold the speakers under running water and avoid using harsh cleaning products.

Drying Capsules
If your devices are often exposed to sweat or humidity, we recommend investing in a drying case or drying capsule. These tools draw moisture out of your hearing aids in just a few hours, effectively preventing corrosion. Note that newer models, such as the Phonak Infinio, are certified as splash and sweat-resistant, offering improved protection against moisture.

✓ Domes

Replacing Domes
Silicone or rubber domes naturally get dirty and wear down over time. To clean them, simply detach the dome from the speaker and wipe away any dirt using water or cleaning spray and a fiber cloth. You can replace the domes whenever necessary. New domes for Phonak devices in all sizes and styles are available online.

✓ Sports Locks/ Retention Locks

Sports Locks (or retention locks) are designed to keep your hearing aid and dome securely in place, preventing them from shifting or falling out during physical activity. They are very durable and almost never need replacing. However, if you do lose one, you can reorder them online. Important: If you are not using the standard Phonak M-Receiver (e.g., if you have an S-Receiver or P-Receiver), make sure to order the sports locks specifially designed for S-Receiver or P-Receiver. 

✓ Troubleshooting and Fixing Common Issues

Common issues with Phonak hearing aids are often due to everyday usage or normal wear. Here are the most frequent problems and how to solve them (click here for the official manufacturer’s troubleshooting guide):

⦿ Hearing aid is not working or volume is very low
Possible causes:
- Filter is clogged with earwax or debris
- The receiver (speaker) is broken
- Battery is dead or needs charging

Solution:
- Replace filters (see instructions above)
- Purchase and replace the receiver (after consulting with our support team)
- Charge the device, or replace the rechargeable battery if faulty

⦿ Feedback (Whistling or Squeaking)
Possible causes:
- Improper fit: The hearing aid or earmold isn't sitting right in your ear.
- Wrong dome type: Using a dome that doesn't fit your ear canal well can cause whistling.
- Damaged dome: Check for tears or general wear.
- Volume settings: The amplification might be too high or not adjusted correctly.

Solution:
- Check the fit and re-insert the device.
- Test other dome types (included with your kit).
- Swap out old domes or earmolds for new ones.
- Contact our support team to have your settings adjusted.

⦿ Buttons are not working
Possible causes:
- The device is stuck in error mode.

Solution:
- Reboot the device. Hold the button down for at least 15 seconds (regardless of whether it is on or off). Wait until the light blinks green and then stays solid green. Your hearing aid is now ready to use. You can find a video guide here.

⦿ Sound is Distorted, Dull or Muffled
Possible causes:
- Dirty receiver or filter: Earwax or dust is blocking the sound.
- Moisture: Humidity inside the device can cause temporary issues.
- Internal damage: Electronic components might be broken.

Solution:
- Clean the device and replace the filter (wax guard).
- Let the device dry out completely or place it in a drying case.
- If the issue continues, please contact our support team.

⦿ Bluetooth Connection Issues
Possible causes:
- Bluetooth is off on smartphone/tablet
- Hearing aids are in flight mode.
- Smartphone glitch: Connection error caused by phones or tablets.
- Software: Firmware might be outdated.
- Distance: The devices are too far apart.

Solution:
- Turn Bluetooth on and attempt to reconnect.
- Restart the hearing aids to exit flight mode.
- Re-pairing: Go to your phone's Bluetooth settings, select "Forget this device". Then pair the hearing aids again.
- Update hearing aid firmware (via hearing care professional).
- Make sure your hearing aids and phone are close to each other.

⦿ No sound from one side (when wearing two aids)
Possible causes:
- Lost connection: The hearing aids have lost synchronization with each other.
- Hardware defect: One unit might have internal damage.

Solution:
- Check the connection and re-pair the devices if needed.
- Contact us to discuss repair or replacement options.

⦿ Battery Issues with rechargeable models
Possible causes:
- Mismatched battery levels: One hearing aid shows a much lower charge than the other.
- Charging problems or failure.
- Battery is draining too fast.

Solution:
- Check the App: Often, the battery is fine, but the app isn't displaying the level correctly. Try uninstalling and reinstalling the app, then re-pair your devices.
- Clean the charging case and the metal contacts on the hearing aids.
- Hard Reset: Press and hold the button for at least 15 seconds to reboot. Video tutorial here.
- Have the battery inspected or replaced by our team.

If these solutions don't fix the issue, please don't hesitate to reach out to us anytime.

✓ Accessories

TV-Connector
The Phonak TV Connector is a simple, user-friendly accessory that connects your hearing aids to your TV or stereo for a superior sound experience. It streams crystal-clear audio directly to your hearing aids, allowing you to set your own personal volume without disturbing others around you. With a wireless range of up to 15 meters (approx. 50 ft), you can enjoy total freedom of movement while watching TV or listening to music. You can purchase the Phonak TV Connector in our online shop.

Pair the Phonak TV-Connector with Hearing Aids

✓ Warranty and Insurance

Manufacturer’s Warranty
Phonak offers a three-year manufacturer’s warranty, valid from the date of purchase. The warranty covers manufacturing and material defects in the hearing aid or charger, but excludes accessories such as tubes, domes, earmolds, or receivers. Warranty claims are void in cases of damage caused by improper handling, lack of care, chemical exposure, or excessive strain. The warranty becomes void if damage is caused by third parties or unauthorized service centers. This does not apply to services performed by a hearing care professional.

Insurance
Please note that Migelino does not provide warranty extensions or any insurance protection for your hearing aids. We recommend contacting your own insurance provider to check for available coverage options.

Oticon Hearing Aids

✓ Changing Filters

Filters, also known as wax guards, act as a shield for your hearing aid's sensitive speaker, protecting it from earwax, dust, and moisture. By preventing dirt from clogging the sound outlet, they help keep your audio crisp and clear. Without a filter, debris can negatively affect performance or even damage the unit.

We recommend changing the filters every 2–3 weeks, or sooner if you notice a drop in volume or clarity. Check out the video below to see just how easy it is to replace them. You can buy filters for Oticon Intent and Real here. 

Filter replacement for Oticon Intent, Real und More

✓ Cleaning

Cleaning the Exterior
Simply wipe the surface of your hearing aids with a soft, dry cloth to clear away any dirt or moisture. Always ensure your hands are clean and dry before touching your hearing aids. Important: Never rinse your hearing aid under running water or clean it with harsh chemicals or detergents. 

Cleaning the Domes and Speakers
To remove dirt and moisture, simply wipe the speakers with an alcohol-based or antibacterial cleaning wipe. You can also use an antibacterial cleaning spray. Important: Never hold the speakers under running water and avoid using harsh cleaning products.

Drying Capsules
If your devices are often exposed to sweat or humidity, we recommend investing in a drying case or drying capsule. These tools draw moisture out of your hearing aids in just a few hours, effectively preventing corrosion. Note that newer models, such as the Oticon Intent and Oticon Zeal, are certified as splash and sweat-resistant, offering improved protection against moisture.

✓ Domes

Replacing Dome
Silicone or rubber domes naturally get dirty and wear down over time. To clean them, simply detach the dome from the speaker and wipe away any dirt using water or cleaning spray and a fiber cloth. You can replace the domes whenever necessary. New domes for Oticon devices in all sizes and styles are available online

✓ Sports Locks/ Retention Locks

Sports Locks (or retention locks) are designed to keep your hearing aid and dome securely in place, preventing them from shifting or falling out during physical activity. They are very durable and almost never need replacing. However, if you do lose one, you can reorder them online. Important: The Oticon Intent uses different sports locks than the older Oticon Real and More models. For the Oticon Intent make sure to order the Ear Grip DETECT sports locks.

✓ Troubleshooting and Fixing Common Issues

Common issues with Oticon hearing aids are often due to everyday usage or normal wear. Here are the most frequent problems and how to solve them (click here for the official manufacturer’s troubleshooting guide):

⦿ Hearing aid is not working or volume is very low
Possible causes:
- Filter is clogged with earwax or debris
- The receiver (speaker) is broken
- Battery is dead or needs charging

Solution:
- Replace filters (see instructions above)
- Purchase and replace the receiver (after consulting with our support team)
- Charge the device, or replace the rechargeable battery if faulty

⦿ Feedback (Whistling or Squeaking)
Possible causes:
- Improper fit: The hearing aid or earmold isn't sitting right in your ear.
- Wrong dome type: Using a dome that doesn't fit your ear canal well can cause whistling.
- Damaged dome: Check for tears or general wear.
- Volume settings: The amplification might be too high or not adjusted correctly.

Solution:
- Check the fit and re-insert the device.
- Test other dome types (included with your kit).
- Swap out old domes or earmolds for new ones.
- Contact our support team to have your settings adjusted.

⦿ Sound is Distorted, Dull or Muffled
Possible causes:
- Dirty receiver or filter: Earwax or dust is blocking the sound.
- Moisture: Humidity inside the device can cause temporary issues.
- Internal damage: Electronic components might be broken.

Solution:
- Clean the device and replace the filter (wax guard).
- Let the device dry out completely or place it in a drying case.
- If the issue continues, please contact our support team.

⦿ Bluetooth Connection Issues
Possible causes:
- Bluetooth is off on smartphone/tablet
- Smartphone glitch: Connection error caused by phones or tablets.
- Software: Firmware might be outdated.
- Distance: The devices are too far apart.

Solution:
- Turn Bluetooth on and attempt to reconnect.
- Re-pairing: Go to your phone's Bluetooth settings, select "Forget this device". Then pair the hearing aids again.
- Update hearing aid firmware (via hearing care professional).
- Make sure your hearing aids and phone are close to each other.

⦿ No sound from one side (when wearing two aids)
Possible causes:
- Lost connection: The hearing aids have lost synchronization with each other.
- Hardware defect: One unit might have internal damage.

Solution:
- Check the connection and re-pair the devices if needed.
- Contact us to discuss repair or replacement options.

⦿ Battery Issues with rechargeable models
Possible causes:
- Mismatched battery levels: One hearing aid shows a much lower charge than the other.
- Charging problems or failure.
- Battery is draining too fast.

Solution:
- Check the App: Often, the battery is fine, but the app isn't displaying the level correctly. Try uninstalling and reinstalling the app, then re-pair your devices.
- Clean the charging case and the metal contacts on the hearing aids.
- Have the battery inspected or replaced by our team.

If these solutions don't fix the issue, please don't hesitate to reach out to us anytime.

✓ Accessories

TV-Adapter
The Oticon TV-Adpater is a simple, user-friendly accessory that connects your hearing aids to your TV or stereo for a superior sound experience. It streams crystal-clear audio directly to your hearing aids, allowing you to set your own personal volume without disturbing others around you. With a wireless range of up to 15 meters (approx. 50 ft), you can enjoy total freedom of movement while watching TV or listening to music. You can purchase the Oticon TV-Adapter in our online shop.

Pair the Oticon TV-Adapter with Hearing Aids

Stereo ConnectClip
With the Stereo ConnectClip, you can transform your hearing aids into a wireless stereo headset. The ConnectClip allows you to make hands-free phone calls and stream music from your smartphone, regardless of whether you use an iPhone or an Android device. Additionally, the remote microphone functionality ensures you can hear conversations clearly from a distance. The ConnectClip is also ideal for video calls, acting as a Bluetooth microphone to facilitate communication via Skype, Microsoft Teams, Zoom, and other platforms. Available online.

✓ Warranty and Insurance

Manufacturer’s Warranty
Oticon offers a three-year manufacturer’s warranty, valid from the date of purchase. The warranty covers manufacturing and material defects in the hearing aid or charger, but excludes accessories such as tubes, domes, earmolds, or receivers. Warranty claims are void in cases of damage caused by improper handling, lack of care, chemical exposure, or excessive strain. The warranty becomes void if damage is caused by third parties or unauthorized service centers. This does not apply to services performed by a hearing care professional.

Insurance
Please note that Migelino does not provide warranty extensions or any insurance protection for your hearing aids. We recommend contacting your own insurance provider to check for available coverage options.

Signia Hearing Aids

✓ Changing Filters

Filters, also known as wax guards, act as a shield for your hearing aid's sensitive speaker, protecting it from earwax, dust, and moisture. By preventing dirt from clogging the sound outlet, they help keep your audio crisp and clear. Without a filter, debris can negatively affect performance or even damage the unit.

We recommend changing the filters every 2–3 weeks, or sooner if you notice a drop in volume or clarity. Check out the video below to see just how easy it is to replace them. You can buy filters for the Signia Active (Pro) and Silk X here, for Signia Silk IX, Styletto, Pure and other Behind-the-Ear models here. 

Filter replacement for Signia In-Ear models

Filter replacement for Signia Behind-the-Ear Models

✓ Cleaning

Cleaning the Exterior
Simply wipe the surface of your hearing aids with a soft, dry cloth to clear away any dirt or moisture. Always ensure your hands are clean and dry before touching your hearing aids. Important: Never rinse your hearing aid under running water or clean it with harsh chemicals or detergents.

Drying Capsules
If your devices are often exposed to sweat or humidity, we recommend investing in a drying case or drying capsule. These tools draw moisture out of your hearing aids in just a few hours, effectively preventing corrosion. Note that most newer hearing aid models are certified as splash and sweat-resistant, offering improved protection against moisture.  

✓ Domes

Replacing Domes
Silicone or rubber domes naturally get dirty and wear down over time. To clean them, simply detach the dome from the speaker and wipe away any dirt using water or cleaning spray and a fiber cloth. You can replace the domes whenever necessary. New domes for Signia devices in all sizes and styles are available online.

✓ Sports Locks/ Retention Locks

Sports Locks (or retention locks) are designed to keep your Behind-the-Ear hearing aid and dome securely in place, preventing them from shifting or falling out during physical activity. They are very durable and almost never need replacing. However, if you do lose one, you can reorder them online.

✓ Troubleshooting and Fixing Common Issues

Common issues with Signia hearing aids are often due to everyday usage or normal wear. Here are the most frequent problems and how to solve them:

⦿ Hearing aid is not working or volume is very low
Possible causes:
- Filter is clogged with earwax or debris
- The receiver (speaker) is broken- Battery is dead or needs charging

Solution:
- Replace filters (see instructions above)
- Purchase and replace the receiver (after consulting with our support team)
- Charge the device, or replace the rechargeable battery if faulty

⦿ Feedback (Whistling or Squeaking)
Possible causes:
- Improper fit: The hearing aid or earmold isn't sitting right in your ear.
- Wrong dome type: Using a dome that doesn't fit your ear canal well can cause whistling.
- Damaged dome: Check for tears or general wear.
- Volume settings: The amplification might be too high or not adjusted correctly.

Solution:
- Check the fit and re-insert the device.
- Test other dome types (included with your kit).
- Swap out old domes or earmolds for new ones.
- Contact our support team to have your settings adjusted.

⦿ Sound is Distorted, Dull or Muffled
Possible causes:
- Dirty receiver or filter: Earwax or dust is blocking the sound.
- Moisture: Humidity inside the device can cause temporary issues.
- Internal damage: Electronic components might be broken.

Solution:
- Clean the device and replace the filter (wax guard).
- Let the device dry out completely or place it in a drying case.
- If the issue continues, please contact our support team.

⦿ Bluetooth Connection Issues
Possible causes:
- Bluetooth is off on smartphone/tablet
- Smartphone glitch: Connection error caused by phones or tablets.
- Software: Firmware might be outdated.
- Distance: The devices are too far apart.

Solution:
- Turn Bluetooth on and attempt to reconnect.
- Re-pairing: Go to your phone's Bluetooth settings, select "Forget this device". Then pair the hearing aids again.
- Update hearing aid firmware (via hearing care professional).
- Make sure your hearing aids and phone are close to each other.

⦿ No sound from one side (when wearing two aids)
Possible causes:
- Lost connection: The hearing aids have lost synchronization with each other.
- Hardware defect: One unit might have internal damage.

Solution:
- Check the connection and re-pair the devices if needed.
- Contact us to discuss repair or replacement options.

⦿ Battery Issues with rechargeable models
Possible causes:
- Mismatched battery levels: One hearing aid shows a much lower charge than the other.
- Charging problems or failure.
- Battery is draining too fast.

Solution:
- Check the App: Often, the battery is fine, but the app isn't displaying the level correctly. Try uninstalling and reinstalling the app, then re-pair your devices.
- Clean the charging case and the metal contacts on the hearing aids.
- Have the battery inspected or replaced by our team.

If these solutions don't fix the issue, please don't hesitate to reach out to us anytime.

✓ Accessories

StreamLine TV
The Signia StreamLine TV is a simple, user-friendly accessory that connects your hearing aids to your TV or stereo for a superior sound experience. It streams crystal-clear audio directly to your hearing aids, allowing you to set your own personal volume without disturbing others around you. With a wireless range of up to 15 meters (approx. 50 ft), you can enjoy total freedom of movement while watching TV or listening to music. You can purchase the Signia StreamLine TV in our online shop.

Pair the Signia StreamLine TV with Hearing Aids

StreamLine Mic
With the Signia StreamLine Mic, you can transform your hearing aids into a wireless stereo headset. The StreamLine Mic allows you to make hands-free phone calls and stream music from your smartphone, regardless of whether you use an iPhone or an Android device. Additionally, the remote microphone functionality ensures you can hear conversations clearly from a distance. The device is also ideal for video calls, acting as a Bluetooth microphone to facilitate communication via Skype, Microsoft Teams, Zoom, and other platforms. Available here. 

✓ Warranty and Insurance

Manufacturer’s Warranty
Signia offers a two-year manufacturer’s warranty, valid from the date of purchase. The warranty covers manufacturing and material defects in the hearing aid or charger, but excludes accessories such as tubes, domes, earmolds, or receivers. Warranty claims are void in cases of damage caused by improper handling, lack of care, chemical exposure, or excessive strain. The warranty becomes void if damage is caused by third parties or unauthorized service centers. This does not apply to services performed by a hearing care professional.

Insurance
Please note that Migelino does not provide warranty extensions or any insurance protection for your hearing aids. We recommend contacting your own insurance provider to check for available coverage options.

ReSound Hearing Aids

✓ Changing Filters

Filters, also known as wax guards, act as a shield for your hearing aid's sensitive speaker, protecting it from earwax, dust, and moisture. By preventing dirt from clogging the sound outlet, they help keep your audio crisp and clear. Without a filter, debris can negatively affect performance or even damage the unit.

We recommend changing the filters every 2–3 weeks, or sooner if you notice a drop in volume or clarity. Check out the video below to see just how easy it is to replace them. You can buy filters for ReSound models online.  

Filter replacement ReSound

✓ Cleaning

Cleaning the Exterior
Simply wipe the surface of your hearing aids with a soft, dry cloth to clear away any dirt or moisture. Always ensure your hands are clean and dry before touching your hearing aids. Important: Never rinse your hearing aid under running water or clean it with harsh chemicals or detergents.

Drying Capsules
If your devices are often exposed to sweat or humidity, we recommend investing in a drying case or drying capsule. These tools draw moisture out of your hearing aids in just a few hours, effectively preventing corrosion. Note that newer models, such as the ReSound Nexia, are certified as splash and sweat-resistant, offering improved protection against moisture. 

✓ Domes

Replacing Domes
Silicone or rubber domes naturally get dirty and wear down over time. To clean them, simply detach the dome from the speaker and wipe away any dirt using water or cleaning spray and a fiber cloth. You can replace the domes whenever necessary. New domes for ReSound devices in all sizes and styles are available online.

✓ Sports Locks/ Retention Locks

Sports Locks (or retention locks) are designed to keep your hearing aid and dome securely in place, preventing them from shifting or falling out during physical activity. They are very durable and almost never need replacing. However, if you do lose one, you can reorder them online.

✓ Troubleshooting and Fixing Common Issues

Common issues with ReSound hearing aids are often due to everyday usage or normal wear. Here are the most frequent problems and how to solve them:

⦿ Hearing aid is not working or volume is very low
Possible causes:
- Filter is clogged with earwax or debris
- The receiver (speaker) is broken
- Battery is dead or needs charging

Solution:
- Replace filters (see instructions above)
- Purchase and replace the receiver (after consulting with our support team)
- Charge the device, or replace the rechargeable battery if faulty

⦿ Feedback (Whistling or Squeaking)
Possible causes:
- Improper fit: The hearing aid or earmold isn't sitting right in your ear.
- Wrong dome type: Using a dome that doesn't fit your ear canal well can cause whistling.
- Damaged dome: Check for tears or general wear.
- Volume settings: The amplification might be too high or not adjusted correctly.

Solution:
- Check the fit and re-insert the device.
- Test other dome types (included with your kit).
- Swap out old domes or earmolds for new ones.
- Contact our support team to have your settings adjusted.

⦿ Sound is Distorted, Dull or Muffled
Possible causes:
- Dirty receiver or filter: Earwax or dust is blocking the sound.
- Moisture: Humidity inside the device can cause temporary issues.
- Internal damage: Electronic components might be broken.

Solution:
- Clean the device and replace the filter (wax guard).
- Let the device dry out completely or place it in a drying case.
- If the issue continues, please contact our support team.

⦿ Bluetooth Connection Issues
Possible causes:
- Bluetooth is off on smartphone/tablet
- Smartphone glitch: Connection error caused by phones or tablets.
- Software: Firmware might be outdated.
- Distance: The devices are too far apart.

Solution:
- Turn Bluetooth on and attempt to reconnect.
- Re-pairing: Go to your phone's Bluetooth settings, select "Forget this device". Then pair the hearing aids again.
- Update hearing aid firmware (via hearing care professional).
- Make sure your hearing aids and phone are close to each other.

⦿ No sound from one side (when wearing two aids)
Possible causes:
- Lost connection: The hearing aids have lost synchronization with each other.
- Hardware defect: One unit might have internal damage.

Solution:
- Check the connection and re-pair the devices if needed.
- Contact us to discuss repair or replacement options.

⦿ Battery Issues with rechargeable models
Possible causes:
- Mismatched battery levels: One hearing aid shows a much lower charge than the other.
- Charging problems or failure.
- Battery is draining too fast.

Solution:
- Check the App: Often, the battery is fine, but the app isn't displaying the level correctly. Try uninstalling and reinstalling the app, then re-pair your devices.
- Clean the charging case and the metal contacts on the hearing aids.
- Have the battery inspected or replaced by our team.

If these solutions don't fix the issue, please don't hesitate to reach out to us anytime.

✓ Accessories

TV Streamer
Der ReSound TV Streamer 2 is a simple, user-friendly accessory that connects your hearing aids to your TV or stereo for a superior sound experience. It streams crystal-clear audio directly to your hearing aids, allowing you to set your own personal volume without disturbing others around you. With a wireless range of up to 15 meters (approx. 50 ft), you can enjoy total freedom of movement while watching TV or listening to music. You can purchase the ReSound TV Streamer 2 in our online shop. 

Pair the ReSound TV Streamer with Hearing Aids

✓ Warranty and Insurance

Manufacturer’s Warranty
ReSound offers a two-year manufacturer’s warranty, valid from the date of purchase. The warranty covers manufacturing and material defects in the hearing aid or charger, but excludes accessories such as tubes, domes, earmolds, or receivers. Warranty claims are void in cases of damage caused by improper handling, lack of care, chemical exposure, or excessive strain. The warranty becomes void if damage is caused by third parties or unauthorized service centers. This does not apply to services performed by a hearing care professional.

Insurance
Please note that Migelino does not provide warranty extensions or any insurance protection for your hearing aids. We recommend contacting your own insurance provider to check for available coverage options.