About Us
Migelino was founded in the summer of 2016 by the Swiss entrepreneurs and brothers Manuel and Simon Jungen. Inspired by media coverage at the time, they took a close look at the topic of pricing for medical aids. During their research, they discovered that the hearing‑care industry in particular still suffers from significant information gaps and power imbalances. To address this issue, the brothers created Migelino.
Today, Migelino operates in three countries and has already supported several thousand customers on their journey to new hearing aids. We are especially proud not only to have created a genuine alternative to traditional hearing‑aid providers, but also of the overwhelmingly positive feedback we receive. By now, we can look back on thousands of enthusiastic customer voices. The fact that our customers confidently recommend us to their family and friends is the greatest compliment — and our daily motivation.
Meet the Migelino team.
Migelino is committed to increasing transparency in the hearing‑aid market. That’s why we stand for an open and fair pricing policy — with no hidden fees, no extra costs, and without the mandatory service packages that customers are so often pressured into elsewhere.
How The Purchase Works
Buying hearing aids has never been easier. The process is as follows:
1. You select the desired hearing aid and inform us of your choice. If you are unsure which device suits your individual needs, use our Hearing aid questionnaire or ask our hearing care specialists to discuss which device makes the most sense for your individual needs and preferences.
2. Our hearing aid specialists will get in touch with you. Alternatively, you can also reach us directly at (614) 705-0214 or support@migelino.us to discuss which device makes the most sense for you.
3. You send us your hearing test/audiogram. If you don't have a hearing test yet, call us. Together we will find a solution.
4. The hearing aids are pre-programmed based on your hearing test and sent to you by mail.
5. Through remote adjustment, our hearing aid specialists optimally adjusts your new hearing aids to your hearing needs. Throughout the process, our specialists are available to answer any questions you may have. Furthermore, the remote adjustments are included in the price for 6 years. It's that simple!
Good to know: If you are not completely satisfied, you can take advantage of our 45-day return policy - at no costs other than return postage.
Within the hearing‑aid manufacturer’s app, our hearing care specialist can start a video call with you. During the call, the specialist fine‑tunes your hearing aids together with you, based on your feedback and needs.
Through remote adjustment, our hearing care specialist optimally adjusts your new hearing aids to your hearing. Throughout the process, our specialists are available to answer any questions you may have. Furthermore, these remote adjustments are included in the purchase price for 6 years. It's that simple!
Good to know: If you are not completely satisfied, you can take advantage of our 45-day return policy - at no costs other than return postage.
We provide you with everything you need to start using the hearing aid. You will receive:
- The hearing aids
- Charger
- Receiver
- Domes in various sizes [or the appropriate sizes]
- Filters
This is all included in the hearing aid price!
At Migelino, a valid audiogramm is mandatory before purchase. By law, we cannot sell hearing aids without it.
We require that your audiogram is signed, dated, includes all of the proper scores, and is preferably no older than six months. After visiting your local doctor or an Ear, Nose, and Throat Clinic to receive your audiogramm, you can submit it to us by email (support@migelino.ch) or here.
Be sure to read through our FDA Waiver, Bill of Sale, and Terms of Service documents to learn more.
If you don't have a hearing test yet, we can help you schedule an appointment with at a hearing care professional in your area. Just give us a call at (614) 705-0214 or send us an email at support@migelino.us.
We currently do not offer in‑store purchases. This allows us to keep prices low by avoiding expensive retail locations.
Price and Payment
The hearing‑aid market is highly entrenched and dominated by only a few providers. These companies have high fixed costs and keep prices high.
Migelino is significantly cheaper because we rethink the entire hearing‑aid purchasing process. Our online-only model allows for a far more efficient and cost‑effective way of working — without any compromise on quality.
- Migelino does not pay expensive rent for prime retail locations.
- Our specialists are busy at all times, with no idle waiting times in stores.
- We purchase devices in large quantities and operate with lower margins.
- Our processes are digitalized and optimized.
All of these savings are passed directly on to you.
Yes, and not only that. A charger, receivers, domes, and filters are included, too.
You can get started without any additional costs!
Absolutely not! Our prices are exactly what you see on our website. Programming, fitting, and servicing are all included in the price and there are never any hidden fees. Our ambition is to make buying your hearing aids online as simple and straightforward as possible.
You can pay by:
- Credit card
- Paypal (includes buyer protection)
We offer a 45-Day Money Back Guarantee and 100% Full Refund if you are not completely satisfied with your purchase.
Hearing Aid Adjustments
Buying hearing aids has never been easier. The process is as follows:
1. You select the desired hearing aid and inform us of your choice - if you are unsure which device suits your individual needs, use our Hearing aid questionnaire or ask our hearing care specialists to discuss which device makes the most sense for your individual needs and preferences.
2. Our hearing care specialists will get in touch with you. Alternatively, you can also reach us directly at (614) 705-0214 or support@migelino.us to discuss which device makes the most sense for you.
3. You send us your audiogram/hearing test. If you don't have a hearing test yet, call us. Together we will find a solution.
4. The hearing aids are pre-programmed based on your audiogram and sent to you by mail.
5. Through remote adjustment, our hearing aid specialists optimally adjusts your new hearing aids to your hearing. Throughout the process, our specialists are available to answer any questions you may have at any time. Furthermore, these remote adjustments are included in the purchase price for 6 years. It's that simple!
Good to know: If you are not completely satisfied, you can take advantage of our 45-day return policy - at no costs other than return postage.
No! Adjustments of the hearing aids are included in the price for 6 years, along with a startker-kit including a charger, receivers, domes, and filters.
- Thanks to our online model, we save on many fixed costs and pass those savings on to you.
- Customers avoid time‑consuming back‑and‑forth visits to a hearing care center, while still benefiting from the highest quality in the adjustments.
- We can adjust your hearing aids from anywhere, no matter where in the world you are.
At Migelino, we require that your audiogram is signed, dated, includes all of the proper scores, and is preferably no older than six months. We recommend visiting your local doctor or an Ear, Nose, and Throat Clinic to receive your audiogramm. After receiving it, you can submit it here or by email (support@migelino.ch).
Shipping and Returns
We currently ship to Florida, California, New Jersey, Texas and Massachuetts with other states (i.e. Arizona, Ohio) in the USA following in the near future. Are you in a different state? Reach out to us, and we’ll see if we can find a solution for you.
A standard handling fee of USD 15 applies. Your hearing aids are shipped fully insured and will require a signature on delivery.
Yes!
We believe in our service, and we want our customers to be satisfied. If you're not satisfied, you can return the hearing aid to us within 45 days of receipt.
If you would like to return your hearing aids, simply send an email to: support@migelino.us and we will send you a return authorization via email.
Warranty and Insurance
- We provide a standard 3-year warranty on Phonak devices
- We provide a standard 3-year warranty on Oticon devices
- We provide a standard 2-year warranty on Sigina devices
- Accessories and chargers are covered by a 2-year warranty.
The warranty covers manufacturing and material defects in the hearing aid or charger itself, but not accessories such as tubes, ear molds, or external receivers. No warranty claims exist for damage caused by improper handling or care, chemical influences, or overuse. The warranty may be voided for damage caused by third parties or unauthorized service centers. This warranty does not cover the services performed by an audiologist.
Yes! If you would like to get insurance, please request it when purchasing your devices. We will gladly provide a quote from our insurance partner.
Repairs
Within the warranty period
If a device has a warranty issue, we handle the entire process for you.
- Send the defective device to us.
- Minor repairs same day — for small faults (for example a faulty receiver) we can usually repair the device on site and return it the same day.
- Manufacturer repairs — if the device must be sent to the manufacturer, we will provide a temporary loaner device free of charge so you are not left without hearing aids.
- Return and replacement — we will send back the repaired or replacement device and ask that you return the loaner in the same packaging.
After the warranty: We continue to offer repair and support services as your audiologist even after the warranty period ends.
After the warranty expires, repairs are charged at cost; we add no markup and you pay only the actual repair expenses.
Our audiologists and hearing care specialists are always available for you. If you have a problem or question, simply arrange an appointment via support@migelino.us or contact us by phone: (614) 705-0214.
Care and Cleaning
Yes! Cleaning hearing aids is very easy. You can find instructions and care tips for your hearing aids here. Cleaning your hearing aid involves only a few simple steps that anyone can perform.
If you have any questions, we are of course available at any time.
Moisture is the enemy of any hearing aid. This is especially true if you exercise regularly, naturally sweat a lot, or worry the hearing aids might get wet.
Rule of thumb: newer hearing‑aid models are water‑ and dust‑resistant, so they tolerate sweat and rain well.
If your hearing aids do get wet frequently, we recommend a drying box — either a simple plastic drying box with desiccant capsules or a professional UV drying box.